Questions on Massage Chair

How long is the warranty period?

Two (2) Years warranty for all parts and service.

(The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled, unauthorized third party servicing).

Do I need to pay labour charge for the service and parts replacement during warranty period?

No, labour charge is free for any service during warranty period.

Do I need to pay labour charge for maintenance service after warranty period?

No, labour fee is free as well for after warranty period maintenance service. Spare parts replacement will be charged separately.

How long does Johnson Fitness Malaysia have a dealer contract with Fuyiiryoki Japan?

10 Years (from 2017 onwards)

Do I still can get spare parts and maintenance from Johnson Fitness Malaysia after Fujiiryoki dealership in Malaysia change to another company?

Yes, we will provide spare parts and maintenance service as long as the massage chair is purchased from Johnson Fitness Malaysia. Spare part replacement will be charged separately.

Do Johnson Fitness Malaysia have any warranty for the Fujiiryoki massage chair seat leather cover?

Yes, Two (2) Years warranty for the massage chair seat leather cover.

(This warranty ONLY COVERS failures due to defects in materials or workmanship and DOES NOT COVER normal wear and tear or cosmetic damage. Natural markings, grain, and dye variations in leather do not constitute a defect under this warranty as no two pieces of leather or synthetic leather material are alike.)

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