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Transport and distribution

What should I do if the product is incomplete or damaged?

If you receive a product that does not conform with Johnson commitment, please notify us  as soon as possible and not later than 48 hours from the time of receipt.

Can I check the product before paying for it?

In what exceptional cases is Johnson not responsible for failing in delivering the order in promised time?

Johnson will not be considered responsible for failing to deliver the order in promised time if:

Does Johnson offer international shipments?

Your orders can only be delivered to addresses within Malaysia at the moment.

Can I receive a call before delivery?

Yes, Johnson will do that before delivery.

How can I know exact date and time of the delivery?

Johnson will call you for scheduling before delivery.

I need my order now, Can Johnson speed up the delivery?

Our packaging and delivery progress are currently optimal. We will try our best to deliver your order as fast as possible.

Do you deliver during weekends and holidays?

Johnson currently doesn’t offer deliver on weekends and holidays.

How do I check delivery lead time of a product?

Please contact us through hotline to know the delivery time of your order:

– Hotline Malaysia HQ: 603 – 5632 8273 and 5632 8242 from Monday to Friday, 9AM to 6PM

When will I receive my order?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email or phone.

After successful verification, you can expect to receive your order within the following time frame:

WARRANTY

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